I have a neighbor. He shouts at his kids a lot. He has a close friend with a little girl, Mindy. Does this guy also shout at his kids a lot? I don't know...
The other day, my neighbor's son Marco, 6, and Mindy, also 6, rang my door bell. "Marco threw his monster ball on your balcony. We want to get it - if you won't be angry?"
Me: Of course I won't be angry. Come in.
Mindy: Are you really not angry?
Mindy: When are you angry?
Me: I'm never angry with kids.
Mindy: Not even if we do something wrong?
Me: No. I'd probably tell you it was wrong, but I wouldn't be angry.
Mindy looked at me, then repeated: "You won't be angry with me?"
Me: I will never be angry with you.
She looked at me again, for a few seconds, then flung herself into my arms.
I didn't even know her, before this. There's no saying exactly what the background is, but I found it sad.